CONTACT SAUDIWELCOME

Reach the right team

Questions about the platform, an editorial correction or a partnership discussion? Choose the inbox that matches your enquiry so it reaches the right place.

SaudiWelcome pilgrimage and travel platform
BEFORE YOU WRITE

For urgent travel rules, use the authority

SaudiWelcome can explain information and correct platform content, but it cannot issue visas, permits, pilgrimage authorization or official decisions.

If your question depends on a current government requirement or an existing booking with another company, contact the responsible authority or provider directly. Our Updates and Resources hubs can help you find the appropriate official route.

HELP US INVESTIGATE

What to include in your message

A clear message helps us understand the issue without unnecessary back-and-forth.

01

Page or topic

Tell us which SaudiWelcome page, provider listing or subject your message concerns.

02

What needs attention

Describe the question, correction or proposal clearly and include the relevant detail.

03

Source if available

For a correction, include the official or reliable source that supports the change when possible.

04

Company identity

Partnership enquiries should include the legal company name, website, service category and relevant official verification details.

CONTACT STANDARD

We do not ask for sensitive travel documents by email.

Do not send passport scans, payment-card details, passwords or other unnecessary sensitive information in a general enquiry.